Shipping policy

SHIPPING POLICY

Thank you for shopping with Ritual House. Each order is prepared with care. This policy explains our processing times, shipping methods, and what to expect after placing your order.

Order Processing

Orders are typically processed and prepared for shipment within 4 business days, excluding U.S. federal holidays.

Orders may ship sooner whenever possible.

During holidays, product launches, or periods of unusually high order volume, processing may take longer. If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimate and provide the option to cancel the unshipped order for a full refund.

Shipping Methods & Estimated Delivery

We currently offer shipping through:

USPS Ground Advantage
USPS Priority Mail

Available shipping methods, rates, and estimated delivery dates are shown at checkout.

Estimated delivery dates shown at checkout include our order processing time together with the carrier’s estimated transit time.

Delivery dates are estimates and are not guaranteed. Once your order has been handed to the carrier, delivery may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

Your order may arrive earlier than the estimated delivery date.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the size and weight of your order.

The available shipping options and their corresponding rates will be displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after the carrier receives your package.

Shipping Destinations

We currently ship within the United States.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at theritualhouseco@gmail.com. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply for reshipment.

Lost, Delayed, or Missing Packages

If your package appears to be significantly delayed or lost in transit, please contact us and we will help review the tracking information and determine the appropriate next steps with the carrier.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members or neighbors, then contact us so we can help review the situation.

Damaged Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, and include your order number, a brief description of the issue, and clear photos of the item and shipping packaging when applicable.

Please keep the item and packaging until we have completed our review.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make every effort to accommodate requests before an order has shipped. Once an order has shipped, it can no longer be changed or canceled.

If we are unable to ship an order within the timeframe originally stated, we will notify you and provide the appropriate options regarding the delay or cancellation.