Refund policy

RETURNS + REFUNDS

We hope you love your Ritual House order. If something is not right, please contact us and we will be happy to help.

Returns

Eligible items may be returned within 14 days of delivery.

To start a return, please contact us at theritualhouseco@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

To be eligible for a return, the item must be in its original condition and original packaging.

Candles must be unused and unburned.

Soaps and bath soaks must be unopened and unused. For hygiene and product-safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

Handcrafted Products

Our products are handcrafted in small batches. Slight variations in color, botanical placement, texture, or appearance may naturally occur and are part of the handmade character of each product.

These natural variations are not considered defects.

Return Shipping

For eligible returns due to preference or change of mind, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Ritual House or the item arrived damaged or defective.

We recommend using a trackable shipping method when returning an item.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery, and include:

Your order number
A brief description of the issue
Clear photos of the product
Photos of the shipping packaging when applicable

Please keep the item and packaging until we have completed our review.

If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate replacement or refund at no additional shipping cost to you.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or fragrance, you may return an eligible item according to this policy and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make every effort to accommodate cancellation requests before an order has shipped. Once an order has shipped, it can no longer be canceled and the applicable return policy will apply.